Subject to terms and conditions specified hereunder, Unashig will proceed to instruct the bank to refund a prepaid
Insurance Premium of a specified amount as soon as we receive a signed and
dated letter from a Member stating a specific amount. Refunds are allowed only
before the relevant cover takes effect for the Member.
The letterhead should show the Member's full postal address and phone number, and should be addressed to Unashig Kenya PLC, P.O. Box 2000-00100, Nairobi. Any approved payment will be made through bank-to-bank transfer (that is, RTGS or SWIFT).
Consequently, the body of the letter should include the following bank
details from you (the Member):
1) Your Account Name
2) Your Account Number
3) Your Bank and Bank Branch
4) Your Bank's Swift Code
5) The physical address of your place of residence [LR.No, House Number,
Residential Estate, Nearest Road, and Town/County]. Note that this is a
requirement in the RTGS or Swift form which Unashig must submit to the bank for
each payment.
6) The Bank Transfer and/or M-Pesa transaction code(s), amount(s) and
date(s) related to the sum(s) claimed. This requirement is important for
verification and audit purposes, and is crucial to resolving disputes between
claimants and those who might have actually remitted the claimed sums.
You don’t have to send your letter through the Post Office. It is easier
for you to send it as an email attachment to unashig.kenya@gmail.com. We will
receive it faster that way, as well. A copy of your letter will be attached to
our written instruction to the bank to refund the cash directly into your own bank
account.
Concerning claims for any other payments to Unashig, you are advised that
the following items are non-refundable:
-- Unashig Membership Application Fee
-- Insurance Processing Fee [Remember that receiving the deposits and managing the bank account entails one-off and recurrent bank charges
as well as administrative costs]
-- Purchase of Class A Share
-- Purchase of Class B shares.
The cost incurred in purchasing one or more Unashig shares is non-refundable.Share ownership is a form of property or asset ownership. A Member remains a shareholder even after exiting any particular Health Insurance Scheme, or any other venture, which Unashig may spearhead or or offer. However, even though shares once bought cannot simply be returned to the
issuing company (Unashig Kenya PLC) for a refund, the Unashig Board is
duty-bound to create or enter into an agreement with an over-the-counter
exchange or do any such other thing as will facilitate the purchase and/or sale of, or trade in, Unashig Kenya PLC shares. The company
is not quite ready to do so just yet, in view of its infancy. Still, this will
hopefully happen at some point after the first AGM.
UPDATE:
Members are further advised that, following a Unashig Board Decision in July 2019, it will take 30 working days to process and refund any sum claimed. There is also a service charge for processing the refund. This charge is the sum of the actual bank levy on the amount remitted AND 2% of the gross amount to be remitted. This 2% is meant to cover Unashig's internal (i.e. management) costs incurred in processing the claim, and includes the logistics of reaching the 3 mandatory signatories required for each refund AND the physically delivery of the requisite instructions to the Bank.
